FAQ & Buying Guide
FAQ & Buying Guide
Everything you need to know before placing your order with BG Carbon Customs UK. If you have a question that isn't answered here, please get in touch — we're happy to help.
1. Genuine Carbon Fibre — Quality & Guarantee
What makes BG Carbon's parts genuine carbon fibre?
Every part we produce uses real woven carbon fibre fabric, ABS plastic, or carbon-look vinyl wrap. Our panels are hand-laid and vacuum-infused or autoclave-cured to ensure full fibre saturation, consistent weave alignment, and a high-gloss UV-resistant clear coat finish that won't yellow or peel. On larger parts we do use a fibreglass base to keep our customers cost to a minimum unless specified that you require a full carbon part.
What weave patterns and finishes are available?
We offer the classic 2×2 twill weave as standard — the most widely recognised motorsport pattern. Dry carbon (prepreg) options are available on selected products. All parts are finished with a multi-layer lacquer that can be machine-polished to a showroom gloss or left with a satin sheen on request.
Do you offer a quality guarantee?
Yes. Every part leaves our workshop after a visual and dimensional inspection. If your item arrives with a manufacturing defect (bubbles, delamination, incorrect finish), we will remake or replace it at no cost to you. Please report any issues within 7 days of delivery with photographs.
2. Fitment — Confirming Compatibility for Your Vehicle
How do I know a part will fit my car?
Our parts are manufactured against OEM-spec measurements or from direct panel pulls taken from the specific model year stated in the listing. Before purchasing, please confirm:
- Your exact model, sub-model, and year (e.g. BMW F80 M3 Competition, 2016–2018)
- Whether your car is a pre-facelift or facelift variant (bodywork often changes mid-cycle)
- Any aftermarket bodywork already fitted that may affect fitment
What if I'm unsure about my vehicle variant?
Contact us before ordering. Send us your VIN or chassis number and we'll confirm compatibility. It's always better to check first — made-to-order items cannot be returned simply due to incompatible variant selection (see Returns policy below).
Do parts require professional fitting?
Most exterior panels (bonnets, spoilers, diffusers, splitters) are direct OEM replacements and can be fitted by anyone competent with body panels. We recommend professional fitting for structural or aero components to ensure correct torque and alignment.
3. Made-to-Order — Production Lead Times
Because we produce each part to order, lead times vary by product category. Estimated lead times are shown on every product listing and at checkout. The table below is a general guide:
| Category / Profile | Estimated Lead Time |
|---|---|
| In-stock items | Ships within 1–3 business days |
| Small trim & interior pieces | 2–4 weeks from order confirmation |
| Splitters, lips & wings | 4–6 weeks from order confirmation |
| Bonnets & bootlids | 6–8 weeks from order confirmation |
| Full body kits & wide-body panels | 8–12 weeks from order confirmation |
| Bespoke & custom commissions | 12–16 weeks from order confirmation |
Note: Lead times begin once your order is confirmed and payment is received. We will email you a production update when your part enters fabrication and again when it is dispatched.
Can I get a faster turnaround?
Rush production may be possible depending on workshop capacity. Please contact us before ordering to discuss options and any associated costs.
4. Shipping — UK, EU & International
Where do you ship?
We ship worldwide. Shipping costs are calculated at checkout based on the destination and parcel dimensions/weight.
UK Shipping
- Standard tracked courier service (DPD / DHL / Parcelforce depending on size)
- Large panels and full kits are palletised and delivered by a specialist freight carrier
- Delivery typically within 1–3 business days of despatch
EU Shipping
- All EU shipments are sent on a DAP (Delivered At Place) basis — import duties and local VAT are the buyer's responsibility
- We provide full commercial invoices and commodity codes to assist with customs clearance
- Transit times are typically 3–7 business days after despatch
International (Rest of World) Shipping
- Shipped via DHL Express or equivalent international freight for large items
- Import duties, taxes, and customs fees are the buyer's responsibility
- Transit times vary by destination — typically 5–14 business days after despatch
Will I be notified when my order ships?
Yes — you'll receive an email with your tracking number as soon as your order is collected by the carrier.
5. Returns & Cancellations on Made-to-Order Items
Can I cancel my order?
You may cancel within 48 hours of placing your order for a full refund, provided production has not yet begun. After 48 hours, cancellations may not be possible as materials and workshop time will already have been allocated. Please contact us immediately if you need to cancel.
Can I return a made-to-order item?
Because every item is custom-manufactured to your specification and vehicle, we are unable to accept returns for change of mind on made-to-order products. This is consistent with the UK Consumer Contracts Regulations exception for bespoke goods.
Returns are accepted in the following circumstances:
- The item arrived damaged in transit
- The item has a manufacturing defect
- The item does not match the specification confirmed in your order
Please notify us within 7 days of delivery with clear photographs. We will arrange collection and offer a remake or full refund at our discretion.
What about in-stock items?
In-stock (non-custom) items may be returned within 14 days of receipt, unused and in original packaging, for a refund of the item value. Return postage costs are the buyer's responsibility unless the item is faulty.
6. Payment & Invoices
How can I pay?
We accept the following payment methods:
- Credit / debit card — Visa, Mastercard, American Express (processed securely at checkout)
- Bank transfer (BACS) — available for larger orders; we'll send you a proforma invoice with our banking details
- Manual invoice — for trade customers or bespoke commissions, we can raise a formal invoice payable by bank transfer
Do you offer payment plans?
For higher-value orders we can arrange a deposit-and-balance structure — typically 50% deposit to begin production and the remaining 50% due before despatch. Please contact us to discuss this before placing your order. Klarna is also available at checkout
Will I receive a VAT invoice?
Yes. A VAT receipt is issued automatically for all card payments. If you require a formal VAT invoice (e.g. for business expenses), please contact us and we'll issue one within 2 business days.
Do prices include VAT?
All prices shown on our website are inclusive of UK VAT at 20%. VAT is not applicable on orders shipped outside the UK.
Still have a question?
We're a small team and we're passionate about what we build. If anything above hasn't answered your question, please contact us — we aim to respond within one business day.